Frequently Asked Questions
Everything you need to know about shopping with Hyperfly.
How long does shipping typically take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label and initiate your exchange or refund.
Which payment methods do you accept?
Hyperfly accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to our carrier's tracking page to monitor your delivery in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer upon delivery.
Are your products covered by a warranty?
All Hyperfly products come with a 1-year limited warranty against manufacturing defects. If you believe your item is faulty, please contact our support team with your order number and photos of the issue.